TERMS AND CONDITIONS OF STAY

This document, “BOREMA Apulian Rooms Regulations – Terms and Conditions,” is considered fully accepted and signed in all its points upon booking the suite/room.

All Guests are required to comply with the contents of the Accommodation Regulations posted on the website www.borema.it.

Failure to comply with this document and further provisions from Management may result in the offender’s removal from the Property and the reporting of the incident to all national and international tourism organizations, as well as notification to the Public Authorities should the non-compliance suggest the commission of a crime. Furthermore, all specific indications on signs located within the B&B’s property and/or surrounding areas must be respected.

Parents (or those exercising legal guardianship) are jointly responsible for the acts committed by their minor children within the B&B and are required to supervise them and ensure they maintain polite and respectful behavior towards others, under their own direct responsibility. In particular, they must ensure compliance with silence requirements and the correct use of the spaces and equipment provided by the Property to its Guests. Any activity that may cause disturbance to other Guests or create dangerous conditions is prohibited. In general, all rules in this contract document must be respected.

The conduct of both adults and minors is considered contractually relevant. Therefore, any transgression of the rules in this document and the common rules of civil coexistence and proper B&B operation will result—at the final judgment of Management as contractually assigned—in the immediate termination of the contract due to the Guest’s actions and removal from the B&B within 5 hours of the facts being contested. In such cases, the B&B Management is entitled to withhold sums already paid and demand remaining balances, also as compensation for damages, without prejudice to the right to compensation for further proven damages.

Staff appointed by Management are required to enforce the Regulations against anyone. Every Client, by the very act of accepting hospitality at the B&B, contractually agrees to submit to the Authority of said staff, who are in turn obliged to always respect the Laws of the Italian Republic and commonly accepted principles of courtesy and good manners. According to B&B policy, all Guests enjoy the right to respectful and dignified treatment and, as a responsible hosting facility, BOREMA has an obligation to protect Guests from inappropriate behavior. Should a Guest’s actions be judged inappropriate by a staff member, or should inappropriate behavior be reported, the B&B reserves the right to take action against the Guest after verifying the situation.

Management reserves the right to unilaterally modify these Regulations – Terms and Conditions at any time. Should changes be made, they will be promptly made public online at www.borema.it.

Unless otherwise provided for individual points of this document, the following email address must be used for all contact, notifications, and correspondence concerning these Terms and Conditions: info@borema.it.

At the time of booking—whether performed independently via the website www.borema.it, through major online travel booking platforms, or via email/telephone—ALL names of the occupants must be communicated, including minors. Within 24 hours of check-in, ALL guests are required to fill out the identification form on the website www.borema.it or via OTA channels, or transmit to Management a suitable identity document (ID card or passport) so they can be registered for Public Security purposes according to current law and for tax obligations. Failure to comply with this obligation constitutes a violation of the Criminal Code by the Management towards Public Security Authorities; therefore, in the event of missing or partial completion of the identification form or failure to transmit identification documents, Guests will not be allowed access to the property via self-check-in.

All data acquired for the fulfillment of these Regulations will be processed in accordance with data protection regulations and the EU General Data Protection Regulation 2016/679 (GDPR), which entered into force on 05/25/2018, and will not be disseminated. BOREMA is to be considered the “Data Controller” in the personal information collection process. Clients alone are responsible for the truthfulness and accuracy of the personal data entered, and BOREMA assumes no responsibility in this regard.

The B&B is equipped with surveillance cameras located at the entrance and in common areas such as corridors and stairs, intended to ensure the safety of its Guests within the building. The images are protected, visible only to the Property Management or authorized personnel, and stored for a limited period of 24 to 48 hours.

For information, you can contact the B&B Management by phone, email, or in person.

Bookings can be made directly from our website www.borema.it, by sending a written request to info@borema.it, by contacting management at +39 393 244 6746, or through major OTA (Online Travel Agencies) channels.

To confirm your booking, you can choose to pay via the most common credit cards such as American Express, VISA, MasterCard, Maestro, CartaSi, or via bank transfer if previously authorized by Management.

If the standard rate is chosen, 100% of the total stay amount is charged at the time of booking, with the possibility of free cancellation within the number of days prior to check-in indicated in the rate schedule.

If the non-refundable rate is chosen, the entire amount of the stay is charged at the time of booking and is non-refundable.

The stay period is considered within the limits of the agreed dates specified at the time of booking, namely arrival (check-in) and departure (check-out) dates.

Booking confirmation will be communicated only after receiving notification of payment for the stay; access instructions for the property will be sent after entering the identification data of all guests or receiving valid identification document(s).

Rates are intended per day (per night) regardless of the time of entry.

The indicated price includes the municipal tourist tax (if applicable) inclusive of 10% VAT.

At check-out, any extra services not yet recorded by the B&B staff must be communicated to settle the amount due.

Children aged 3 and over are welcome.

Children aged 3 or older will pay the same rate as adults at this property.

To see the correct information regarding prices and occupancy, please add the number and age of the children staying to your search.

Cribs/cots are not available at this property.

Free cancellation is only available for standard rate bookings up to 3 (three) days before the arrival/check-in date. In case of cancellation after this deadline or no-show, the total amount of the booking will be charged.

The non-refundable rate booking excludes any type of refund of the stay amount for any reason.

In the event that the Client is unable to occupy the accommodation during the booked period due to transport difficulties, errors, or other personal reasons, as well as early departures or arrival delays, no refund is normally provided. Clients who depart earlier than the check-out date are required to pay for the room for the remaining days of the booking pursuant to art. 1385-1386 of the Civil Code.

If, due to unforeseeable reasons, the booked property becomes unavailable due to extraordinary maintenance or force majeure, Management will find suitable alternative accommodation or, at the Guest’s request, return the full amount received as a deposit without further claims.

Credit cards accepted at the property are: American Express, VISA, MasterCard, Maestro, CartaSi. ATTENTION: cash, traveler’s checks, and personal or cashier’s checks are not accepted.

If the Guest requires an invoice, they are requested to indicate this during the online booking phase or request it via email, telephone, or message at least two days before the check-in date. Otherwise, a simple invoice/receipt will be issued, and subsequent cancellation will not be possible.

For both those booking independently via the website or OTA platforms and those booking via email or phone, self-check-in with “de visu” (face-to-face) recognition is available. Room delivery is NOT scheduled before 2:00 PM and will be guaranteed until 8:00 PM, unless otherwise agreed.

BOREMA Apulian Rooms, despite having self-check-in, requires “de visu” identification of Guests pursuant to art. 109 TULPS in compliance with Ministry of the Interior Circular no. 38138 of November 18, 2024, excluding fully automated access solutions. Real-time visual control will take place via technological tools to ensure the effective verification of the identity of all booked Clients before first access to the property. Verification must occur at the time of the Client’s arrival (hic et nunc).

Since there is no 24-hour reception service, the Client is requested to indicate the estimated arrival time at the time of booking or at least 24 hours in advance for “de visu” recognition, including remotely. Arriving at the property without having notified the arrival time may cause long waits, and such inconvenience cannot be grounds for complaints or refund claims. Any arrivals later than those indicated must be reported to Management at the time of booking and agreed upon for acceptance. If force majeure prevents arrival within the scheduled time, it is essential to notify the B&B Management. If room availability is requested before the established times, the previous night will be considered the first overnight stay.

Early check-in and late check-out are only possible if requested and confirmed by the B&B Management with a surcharge.

Check-out: Rooms must be vacated by 10:00 AM on the day of departure to allow for cleaning. If the room is not vacated after 10:30 AM, an additional day’s stay will be charged. Those wishing to stay beyond this time must agree in advance with Management (if there are no other bookings) and cannot stay beyond 3:30 PM. For such further use, they are required to pay a “late check-out” fee equal to 50% of the normal daily room rate.

The minimum age to rent a room is 18 years. Minors not accompanied by adults will be accepted only if in possession of a waiver signed by parents (or legal guardians), with their contact phone number and a copy of their ID.

Each accommodation can be occupied exclusively up to the maximum number of people indicated for that specific room or suite on the website www.borema.it. Therefore, all names of the occupants must be provided to Management during booking.

Clients are requested to immediately report any damage and/or service interruptions and/or malfunctions found upon taking occupancy of their room/suite. Any damage found later will be attributed to them. For accommodations equipped with a kitchen, we ask that you clean the dishes and appliances used before departure, or pay a supplement of €50.00 (fifty/00 Euro) if this is not done.

Parking is available upon request in exclusive boxes/parking spaces located in the immediate vicinity of the property for a supplement of €10.00 per day (ten/00 Euro per day) and is subject to availability. Key collection and delivery methods will be agreed upon directly with the B&B staff.

The access code to the property, used to open the main door and the room door, is active on the day of arrival starting from check-in time (2:00 PM), and in any case after “de visu” identification of the Guests. It deactivates automatically at 10:00 AM on the day of departure.

The property does not have luggage storage.

Rates include overnight stay, breakfast, daily room/suite tidying, towel change, and bed linen change every 3 nights or upon request with a supplement (bed linen change €7.00; towel change €4.00; extraordinary cleaning €12.00/room and €16.00/suite). Extraordinary cleaning with sanitization, bed linen, and towels are always replaced upon a Guest change.

Smoking is strictly prohibited inside the suites/rooms and common areas, as is burning materials, lighting fires, or using candles and open flames. It is mandatory to inform oneself and review fire safety provisions, equipment, and behaviors to be adopted in case of fire. Transgressors will be subject to penalties for non-compliance with anti-smoking regulations as governed by Law 03/2003 as amended, plus a fine of €200.00 (two hundred/00 Euro) for room restoration, fabric sanitization, and technical downtime of the accommodation, after which they will be immediately asked to leave the property. Total penalties will be charged directly to the credit card provided at the time of booking.

It is strictly forbidden to give the access code to the property to unauthorized third parties during its period of validity. Management reserves the right to take action against the Guest after verifying such a situation and, depending on the severity of the Guest’s actions, may at its discretion request the intervention of law enforcement or remove Guests from the property.

To ensure everyone’s rest, and in compliance with B&B regulations and Municipal Police rules, silence must be observed between 2:00 PM and 4:00 PM and from 11:00 PM to 8:00 AM the following day. In any case, please maintain behavior that at no time and in no way damages others’ rest and tranquility, including loud voices. The use of radio and television is allowed with extreme moderation and always in absolute respect of silence hours.

Under no circumstances is accommodation allowed for more people than the number fixed in the booking unless previously agreed, nor for people other than those declared during the booking phase. Any exceptions must be agreed upon in advance with Management for the necessary legal fulfillments. Management reserves the right to refuse entry to the accommodation if this condition is not observed.

Children/minors under 8 years of age are prohibited from using the appliances in the rooms/suites.

It is absolutely forbidden to bring in drugs or weapons of any nature and size.

It is not permitted to move around the B&B in clothing that may offend others’ modesty.

Organizing parties/events within the property is not permitted.

All systems and infrastructure are periodically checked and maintained. Any defect or problem that arises will be resolved as quickly as possible after the Client communicates it to Management or staff. Where it is not possible to resolve the issue promptly for reasons beyond our control (holidays, lack of immediate spare parts, external service interruption, etc.), we ask for your understanding; if the problem persists beyond a reasonable time, we will work to find alternative accommodation for the necessary period.

Clients are invited to perform waste separation (paper, organic, glass and multi-material, non-recyclable) and throw all garbage into the appropriate containers provided by BOREMA before definitively leaving the apartments and rooms.

Management encourages Clients to safeguard the natural environment by making rational use of water and electricity, avoiding leaving taps open or air conditioners and lights on when not necessary. Management is confident that Guests will take care to avoid all forms of waste.

Should the Client cause damage through improper use, negligence, or carelessness to the structure, accessories belonging to the assigned premises, or complementary equipment, they must immediately notify Management. After necessary checks, Management will charge the amounts required for repairs, replacements, or cleaning. Verified theft of linen and/or objects will be prosecuted according to the Law. If the manager is not promptly notified of damages and these are discovered during room preparation for the next Guest, the restoration cost will still be charged to the outgoing Guest. All charges for damage, theft, and/or non-compliance will be applied directly using the credit card details provided by the Client at the time of booking.

The B&B declines all responsibility for the loss, theft, or damage of objects owned by Clients, even when using the free safe service inside the room/suite. Furthermore, it assumes no responsibility for any damage to persons or things caused by third parties or caused towards third parties. Leaving personal items in common areas is not permitted; otherwise, all liability is declined, and Clients are invited to check the correct closure of the door whenever they leave the room/suite.

The B&B is not responsible for any service interruptions due to total or partial lack of supplies such as gas, electricity, water, telephone line, or internet connection not depending on its will.

Within the Bed & Breakfast, pets are not allowed for hygiene reasons and potential allergies of other Clients.

All BOREMA suites and rooms are covered by free Wi-Fi service, the code for which will be provided upon arrival at the property.

The current in the suites/rooms is 220-volt alternating current, and electrical outlets are standard Italian 2P+T 10/16 bipasso/bivalente and Schuko in the bathrooms. Clients are required to verify that their devices are suitable for the type of current and outlets and, if necessary, provide their own adapters. Management assumes no responsibility for any damage to equipment due to force majeure (sudden blackouts, power surges, etc.).

The phone numbers for the emergency doctor and emergency services are included in the list of useful numbers contained in the folder in the room and can, in any case, be requested from Management. Any infectious disease must be communicated to Management.